OPERATIONS & SYSTEMS

According to the Cambridge Dictionary, the definition of operations is "The control of the activities involved in producing goods and providing services, and the study of the best ways to do this.” This makes operations a crucial part of any business. Same goes for systems and processes. There is no business out there that can function properly for an extended period of time without having systems and processes in place. Most business owners that don't have processes defined and set up, reach a point in their business growth journey where they can't progress any further and can't ensure sustainable growth without starting to look at the systems they have in their business. We help with all of this, from strategizing on key systems needed to run the business, to actually creating those processes and setting up the systems to ensure sustainable growth and peace of mind.  

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Some of our services in this section:

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• Reviewing of the key systems needed to run the business, including customer service, billing, communication, back-ups, marketing, follow-up, and delivery

• Creating processes, tools, and players for key systems within the business

• Implementing automated business tools & software to manage various systems

• Creating and maintain Standard Operating Procedures (SOP)

• Managing all client payments and collections process

• Creating various processes and systems such as: client onboarding systems, hiring & onboarding processes

• Strategizing on improving current systems